Solution Focused Conflict Management
One-hour online webinar: Wednesday, May 12, 2021 11:00am-12:00pm Eastern
Presented by Fredrike P. Bannink MDR
FMC member $69 (no tax)
Benjamin Franklin once said: “Every problem is an opportunity in disguise.” In this new and highly successful approach of solution-focused (SF) conflict management, the focus is on discovering these opportunities. The key lies in asking questions about the goals, exceptions and competencies and also, in motivating participants to change.
Instead of focusing on the conflict and the undesired – or even feared – future, SF conflict management focuses on what participants want. They are considered to be co-experts in formulating their goals and devising solutions. The concept and methodology differ from traditional (problem-focused) types of conflict management. Conversations become more positive and shorter, ensuring that SF conflict management is cost-effective with less burn-out amongst professionals.
This webinar will provide a short presentation of the theory of SF conflict management. Some practical tools and four basic solution focused questions will be introduced. They can be used by a mediator, manager or coach to resolve conflict and develop collaborative relationships.