Changing conflict culture is much like preparing for and navigating a hike. The terrain can be smooth at times and steep at others, and the path we choose — along with how we travel it — shapes the experience for everyone involved. In this presentation, participants will learn how to recognize the landscapes of conflict, understand why tensions escalate, and develop the awareness and skills needed to travel through difficult conversations more effectively. Drawing on practical conflict-resolution insights, psychology, and realworld experience, this presentation provides a clear map for transforming everyday conflict at work and at home.
About the Presenter
Jae Morgans is a mediator and conflict-engagement specialist dedicated to helping individuals and organizations change how they experience and respond to conflict. His work focuses on understanding the psychological and behavioral patterns that drive escalation and equipping people with practical tools to navigate difficult conversations more effectively. Drawing on mediation practice, leadership development, and neuroscience-informed approaches to conflict, Jae teaches frameworks such as the PAUSE Method and Graphite Thinking to help participants slow down reactions, read the terrain of conflict, and engage with greater clarity and respect. His approach emphasizes building healthier conflict cultures both at work and at home.